Terms & Conditions
- Missing item or any discrepancy must be reported within 7 days
upon receiving merchandise.
- Past due invoice is subject to a 1.5% financing charge per month.
- Every bounced check will have a $35.00 fee imposed.
- Customer fail to pay, our company has the right to send the customer
to collection agent and the customer should be responsible for
the collection fee.
RMA Policies & Procedures
- RETURN FOR REPAIR
- In-Warranty Repair
- Items may be returned for repair without charge, under warranty,
for up to ONE YEAR (Calendar date) from the date of invoice unless
otherwise stated on the invoice. The warranty is non-transferable.
Gdoc makes no guarantee of compatibility and does not guarantee
items which are used for any purpose other than those specified
in its accompanying instruction manual. All returns must be authorized
by Gdoc's RMA Department (678) 760-6502. Describe the item to
be returned and the reason for the return. The RMA Representative
will issue an RMA number. You may then return the item for repair.
Be sure to write the RMA number clearly on the shipping label
and enclose a copy of your original invoice.
- For items that are phased out, or for which no replacement is
available, or which are irreparable, Gdoc will give credit equal
to a proportion of the original purchase value as follows:
2~6 months: 85%
7~12 month: 80%
- Out-of-Warranty Repair
- RETURN FOR CREDIT
- Merchandise returned for credit is subject to a restocking charge.
Prior to returning any merchandise to Gdoc, you must contact Gdoc's
RMA Department to request authorization to return material. Gdoc's
RMA Department will process the necessary paperwork and issue
an RMA number which must be clearly displayed on the shipping
labels on all returned boxes. Returned goods must be shipped in
their original boxes and packing materials with a copy of the
original invoice enclosed. All manuals, cables, diskettes, and
accessories originally shipped must be included with the product
and in sellable condition. Otherwise, the credit will be deducted
accordingly. No returned merchandise will be accepted without
an authorized RMA number.
- There is a 20% restocking fee for credit returns between 0 to
30 calendar days from the date of invoice.
- No refund or credit returns will be issued after 30 days. No exceptions.
- SOFTWARE AND IC CHIP RETURN
- All sales of software, or IC chips, and special orders are final.
IC chips such as CPUs and REMOTE BOOT ROMs will be replaced for
a period of 30 calendar days from the date of invoice. No refund
or credit will be given. No exceptions.
- CANCELLATION OR REFUSAL
- All order cancellations must be received prior to shipment by
Gdoc. Otherwise, merchandise refused or returned is subject to
a service fee and shipping costs.
- RMA number is good for 15 days. After 15 days, the RMA number
is no longer valid and a new number must be obtained by customer.
- All RMA products will be shipped back with ground service freight
prepaid. However, priority delivery of replaced product(s) can
be arranged if the requester is willing to pay the freight charged.
- Please allow 3-4 weeks for refund processing.
